FAQ
Hong Kong only.
freight
- Buy two pairs or more and get free shipping.
- If the order does not meet the above conditions, you will need to pay HK$50 for shipping.
delivery time
- Generally, shipment takes 3 - 5 working days.
- If the delivery address is in a remote area, it may take 5 working days or more.
- There is no delivery service on Sundays and public holidays.
Shipping details
- Olivia Rubin uses SF Express service.
- When your order is shipped from the warehouse, the system will send a "delivery email notification" and the order's tracking number will be listed in the email. You can check the order delivery status on the SF Express website.
- If you need to agree on a delivery time, please contact SF Express customer service in advance.
- Please make sure the phone number you filled in when submitting your order is correct so that the courier can contact you smoothly.
SF Express logistics website: http://www.sf-express.com
Customer Service Hotline Hong Kong: (852) 2730 0273 / Macau: (853) 2873 7373
freight
- Buy two pairs or more and get free shipping.
- If the order does not meet the above conditions, you will need to pay HK$50 for shipping.
delivery time
- Generally, shipment takes 3 - 5 working days.
- If the delivery address is in a remote area, it may take 5 working days or more.
- There is no delivery service on Sundays and public holidays.
Shipping details
- Olivia Rubin uses SF Express service.
- When your order is shipped from the warehouse, the system will send a "delivery email notification" and the order's tracking number will be listed in the email. You can check the order delivery status on the SF Express website.
- When your order arrives at the designated SF Express station, SF Express will send you a mobile phone SMS notification for pickup.
- When you pick up your parcel at an SF service point, you must present the confirmation SMS sent by SF Express. The parcel can only be picked up after being verified by the clerk at the SF service point.
- Please note that you need to pick up your order at the selected SF Express station within 3 days after the pickup notification message is sent. Overdue orders will be recovered by SF Express. You can call SF Express’s customer service hotline to reschedule pickup.
- Please make sure the phone number you filled in when submitting your order is correct so that the courier can contact you smoothly.
SF Express logistics website: http://www.sf-express.com
SF Express Logistics Customer Service Hotline Hong Kong: (852) 2730 0273 / Macau: (853) 2873 7373
Please click here to check the address and business hours of each SF Express station.